Certification Exam: ITIL Foundation Certification
Duration: 5 Days
Organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for reliable, high-quality IT services. ITIL is Best Practice IT Service Management which is used by many organizations around the world. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle.
This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain knowledge and understanding in the following:
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL Qualification Scheme
WHO CAN ATTEND
The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:
- IT Managers and Top Management who wish to enhance the quality of IT service management within an organization.
- IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and there after contribute to an ongoing service improvement program.
- Individuals who aim to start or boost their carrier as a IT Service professional or designer or implementer of ITIL compliant Service Desk Solutions.
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
Scope & Job Market
The scope is high in demands, because every organization is looking to get the service level better and best. Therefore, they have required the people who may have the sufficient knowledge and understanding of the Standard and able to implement in the organization.
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To help you prepare for a certification exam, we will provide you simulation exams and practice exams (applicable on some certifications).
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