ITIL Intermediate CSI
About Course

ITIL® Intermediate Continual Service Improvement Certification is an intermediate level certification offered to professionals within the ITIL® qualification scheme. Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Continual Service Improvement publication.

Duration: 2 Days

Course Outline
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Processes
  • Organizing for Continual Service Improvement
  • Technology Consideration
  • Implement Continual Service Improvement
  • Challenges Critical Success Factor and Risks
  • Summary Case Studies Exam Preparation and Directed
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Processes
  • Organizing for Continual Service Improvement
  • Technology Consideration
  • Implement Continual Service Improvement
  • Challenges Critical Success Factor and Risks
  • Summary Case Studies Exam Preparation and Directed
Audience

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
What are the prerequisites for the certification?

To attend the ITIL Intermediate CSI certification exam, one has to undergo training through ATOs like Next Tier Technologies and also be an ITIL Foundation certified.

Contact

Email us
  info@next-tier.com
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  +92 (21) 345 499 44

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Practice Exams

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